Privacy Policy

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The data controller is WARMPOOL SL with CIF B-54916663. Registered in the Mercantile Registry of Alicante, Volume 3924, Folio 96, page nr. A-148784, Inscription 1ª, domiciled in C/ MONTE 2 URB. LOS BALCONES, TORREVIEJA Telephone: +34 635 611 455. E-mail: info@warmpool.eu

WHAT KIND OF INFORMATION DOES WARMPOOL COLLECT?

WARMPOOL may collect the following personal information from users of the WARMPOOL website and/or the WARMPOOL mobile application through the corresponding forms: name, email address, postal address, telephone number, ID number, when the user visits the website, registers, places an online order, contacts WARMPOOL or participates in promotions or surveys. In addition, it collects all the information related to your navigation on the website and your interaction with it. All personal data collected by WARMPOOL comes from the data subject.

WHAT IS THE PURPOSE OF THE PERSONAL DATA YOU PROVIDE US WITH?

The personal data of the data subject will be processed for the following purposes as applicable:

– To manage and develop the registration on the website. The registration will involve profiling of user navigation on the web. This profiling consists of the use of the customer’s personal data and browsing information such as the products viewed or added to the basket, the sections of the website visited, the location to assess their preferences and/or personal interests in order to offer and improve the contents of the website, offers, services and products suitable to their profile.

– Manage and develop online shopping. We use the customer’s personal information to process and deliver your order, inform you by email and/or SMS of the status of your
order.

– Manage and send information about exclusive promotions, latest news and personalized information tailored to the profile, interests and needs of the person concerned as a customer via email. The sending of this information will involve the profiling of users which consists of using personal data, the history of their purchases if applicable, as well as information on web browsing to evaluate certain aspects related to their personal preferences in order to offer commercial communications appropriate to their profile. The content, products or services will be personalized to the customer in the communications according to their interests.

– Respond to the exercise of ARCO rights (Access, Rectification, Cancellation, Opposition), as well as queries and complaints.

– Manage the alert service for when a certain out-of-stock product becomes available again on the web.

– Management and issuance of sales documents: delivery note, sales invoice.

FOR HOW LONG IS THE DATA STORED?

WARMPOOL will keep personal data only for the period of time that is reasonably necessary in view of the needs to answer questions or solve problems, make improvements, activate its services and meet the requirements of applicable law. This means that it may retain personal data for a reasonable period of time even after the data subject has stopped using WARMPOOL’s services or has stopped using the website. After this period, the personal data will be blocked from all WARMPOOL systems.

WHAT ARE THE LEGITIMATE GROUNDS FOR PROCESSING THE DATA?

WARMPOOL has the following legitimate grounds for processing personal data:

Execution of the contract
The legal basis for the processing of the personal data collected from the data subject is the execution of the purchase contract. In this regard, the data subject is obliged to provide the data that are necessary for its execution. If this data is not provided, it will not be possible to place orders.

Legal obligations
The management and issuance of the sales invoice is based on the legal obligation of WARMPOOL in its relationship with customers.

Consent
In relation to the following purposes the legal basis for the processing of the data subject’s personal data will be the consent of the data subject, if given:

– Management of the registration on the website.

– Management and issuance of sales documents: delivery note, invoice.

– Management of the availability alert service for out-of-stock products.

– Management of sending information on promotions, news and personalized information tailored to the profile of the person concerned.

– Response to the exercise of rights, queries and complaints by the interested party.

The withdrawal of consent to these treatments by the interested party will not condition the execution of the purchase contract concluded between the customer and WARMPOOL.

Legitimate interest
In relation to the following purposes the legal basis for the processing of the data subject’s personal data will be the legitimate interest of WARMPOOL:

– Profiling through web browsing by a registered user on the website, as well as all those users who have provided us with their data for any other purpose.

– Profiling for sending information about promotions, news and personalized information tailored to the profile of the person concerned.

– Sending satisfaction surveys on products purchased or WARMPOOL services to request your opinion and to improve them.

Our legitimate interest is to ensure that our website remains secure, as well as to help us see and improve the level of satisfaction, expectations and needs of our users in order to improve our services and products.

TO WHOM MAY WE DISCLOSE YOUR PERSONAL INFORMATION?

The personal data of the interested party may be transferred/communicated to the following recipients:

– Companies of the WARMPOOL SL Group.

– Administrations and Public Bodies when required by tax, labor, Social Security or any other applicable regulations.

– Companies in charge of data processing, such as suppliers that provide services to WARMPOOL (courier companies, companies sending communications, agencies, profiling companies, etc.).

International data transfers may also occur in the context of the above transfers/communications for which the Standard Contractual Clauses adapted by the European Commission and the EU-US Privacy Shield will be used as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission. In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organizational measures for the proper protection of the same.

WARMPOOL does not sell customer data to third parties.

HOW DO WE PROTECT PERSONAL DATA?

WARMPOOL informs that it has adopted all the necessary technical and organizational measures to ensure the security and integrity of the personal data it processes, all with the aim of preventing unauthorized access to data and ensure the confidentiality of the same.
To achieve these purposes, the user agrees that WARMPOOL obtains data for the purposes of authentication of access controls. All transactions made through the website are carried out through secure payment systems. The confidential payment data are transmitted directly and in encrypted form (SSL) to the corresponding bank. However, the User must be aware that security measures on the Internet are not impregnable.

WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

You can exercise the following rights through the e-mail address info@warmpool.eu (To process the request, we may ask you to prove your identity)

Right of access

You have the right to obtain confirmation as to whether or not we are processing personal data concerning you, as well as the right to access the personal data that WARMPOOL holds about you.

Right of rectification

You have the right to request that WARMPOOL correct personal data where it is inaccurate or complete where it is incomplete. If you are registered on our website, it may be easier for you to correct it yourself by modifying your profile.

Right of deletion/right to be forgotten

You can ask us to delete personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right of limitation

You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.

Right of portability

You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.

Right of opposition

You may object to the processing of your personal data based on the public or legitimate interest pursued by WARMPOOL, including profiling. In this case, WARMPOOL will stop processing the data, except for compelling legitimate reasons or for the exercise or defense of possible claims.

Automated individual decisions

You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on you or similarly significantly affects you. However, it is not possible to exercise this right if the decision is necessary for the conclusion or performance of a contract between you and WARMPOOL; is authorized by law applicable to WARMPOOL provided that it provides for appropriate measures to safeguard your rights, freedoms and legitimate interests; or is based on your explicit consent.

Right to file a complaint

You have the right to file a complaint with the Spanish Data Protection Agency.

INTELLECTUAL PROPERTY

All Ledbox contents are property of the company and are protected under national and international Intellectual Property laws. 
The trademarks, logos, photographs, appearing on this website are trademarks of Ledbox and third parties, both registered and unregistered, and may not be used in any advertisements or other advertising materials relating to the distribution of any information or content extracted from this website without the prior written consent of the owner(s) of the trademark(s). The use of these marks is prohibited without the prior written permission of WARMPOOL, or the third party owner(s) of the mark(s). The intellectual property rights are owned by the manufacturer, not being allowed the modification or imitation in any form, the transfer or loan even if it is free of charge.

The user will be able to download the Web page in its terminal whenever it is for private use, without any commercial purpose, reason why it will not be able to exploit, to reproduce, to distribute, to modify, to communicate publicly, to yield, to transform or to use the content of the Web with public or commercial purposes.

It is forbidden to establish this page as a frame of others, however you can establish a link to our Internet address as long as they do not relate to false, inaccurate, incorrect, misleading or confusing statements or that are contrary to the law.

These general conditions of sale, as well as the contracts signed, are governed by the applicable legislation. Any dispute relating to the interpretation or execution of the general conditions of sale and any contract signed with a Customer shall be subject to the exclusive jurisdiction of the Courts of Salamanca.

 
USE OF THE WEBSITE

All contents included in this website are provided for informational purposes only, so that in no case can serve as a basis for appeals or claims or constitute a source of rights. WARMPOOL reserves the right to make, without notice, any changes it deems appropriate in the contents of the Web site, may change, delete or add content and services provided through the same as the way in which they appear.

The user undertakes to make appropriate use of the contents of the Web, being obliged to: provide truthful and accurate information about the data requested in the registration form or order placement, and keep them updated; not to engage in illicit, illegal or contrary to good faith and public order activities; not to cause damage to the physical and logical systems of the Web, Ledbox suppliers or third parties, or introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; not to use the contents of the Web and the information of the same to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties; not to attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

The user will be liable for damages of any kind that WARMPOOL may suffer, directly or indirectly, as a result of a breach of any of the obligations arising from the general conditions or the law in connection with the use of the Web.

RESPONSIBILITY FOR THE CORRECT USE OF THE WEB AND CONTENTS

WARMPOOL is not responsible, in any case, for damages of any kind that may cause: errors or omissions in the contents, lack of availability, or transmission of viruses or malicious or harmful programs in the contents, despite having taken all the necessary technological measures to prevent it.
From the website the customer may be redirected to content on third party websites. Since the provider can not always control the content posted by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to the immediate removal of any content that could violate national or international law, morality or public order, proceeding to the immediate withdrawal of the redirection to that website, bringing to the attention of the competent authorities the content in question.

WARMPOOL is not responsible for the information and content stored, including but not limited to, forums, chats, blogs generators, comments, social networks or any other means that allows third parties to independently publish content on the Web. However Ledbox is available to all users, authorities and security forces, and actively collaborating in the removal or blocking of all content that could affect or contravene national or international law, third party rights or morality and public order. In the event that the user considers that there is on the Web any content that could be susceptible to this classification, please notify immediately to the web administrator.

The Web has been reviewed and tested so that it works correctly. In principle, it can be guaranteed to function correctly all year round. However, we do not rule out the possibility of certain programming errors, force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the Web. WARMPOOL is not responsible for the use or content of third party websites that may link to the WARMPOOL website.